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ADD：YongQing Second Technology Industry Zone,DongGuan,GuangDong.
ADD：1/F,Blk.B,SuiKing Buld.,160 Wo Yip Hop Road,Hong Kong.
It's doubtless that the 21st century is the century of service. The quality of product and service dominates the life of an enterprise. Our company will attach importance to product quality and after service, and we promise to try our best to let our customer obtaining both the best product and service. Our strong , excellent and speedy team of after service will be quick in time and polite in attitude to provide you the best service at any time. It ensures you worry-free to choose our product.
After service policy:
Satisfaction of customers is in favor of development. We've established a system of 3-dimension service integrity.
Before dealing: produce the best quality product
At the time of dealing: ensure our customer obtaining the perfect product
After dealing: whenever you dial our service number, we will get to you ASAP。 “Begin with client's demand; End with client's satisfaction。”
Customer Service Promises:
Not just simply to erect the quick in time service for any problem happened on our products, much more than that, our services begins before dealing. We will prepare the best shopping proposal to fit different customers'need. With our chosen products supply, patient and circumspect customer training, timely and effective troubleshooting and customer's testing solve the problem during production process. Our goal is to assist our customer to master operation in all our best.
1) Equipment installation time: after the contract is signed, equipment will be supplied and installed on time. We will be responsible for shipment ； installation and optimization until the equipment runs properly. The after service agreement will also be signed to safeguard the customers' interest.
2) Equipment warranty period: All equipment comes with a 1-year warranty coverage to guarantee the equipment running properly during the coverage period。 During the coverage period, all customers in Guangdong Province are supported by visiting maintenance, replacement and repair for free (except damage due to external causes) 。 After the coverage period, service charge will be based on the actual equipment usage and negotiation with customers。 Lifetime technical support is offered。
3) Visiting task: Customer service center will visit customers periodically. We will listen to your opinion and suggestion, solve your actual problem and satisfy customer's need in the highest degree.
4) Service working hour: For purchased equipment, customer service will be 6 days a week and 9am-5pm standby.
5) Former quality goods: All non-machinery accessories are former quality goods. Never supply substitute or counterfeit to guarantee equipment to work properly